REFUNDS, RETURNS AND EXCHANGES
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Contact for approval must be made prior to returning product(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cocktailkit.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We exchange any items within 30 days of purchase. You will be liable for any shipping costs for an exchange due to change of mind. If you need to exchange your items, send us an email at info@cocktailkit.com.au and send your item to: 5/42-44 Moss Avenue, Marleston, SA, 5033, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: 5/42-44 Moss Avenue, Marleston, SA, 5033, Australia.
You will be responsible for paying for your own shipping costs for returning your item if returning due to change of mind. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Defective Items
If you believe your items are defective or damaged upon arrival, please contact us immediately via email, info@cocktailkit.com.au.
Evidence of the issue will need to be provided ie. photo(s) or video(s) and we will advise if the product(s) need to be returned. Upon return of the product(s), we will inspect and assess the item(s). If deemed damaged or defective, the product will be exchanged or refunded at our discretion. If the refund is approved, you will receive a full refund of the product, initial shipping costs and the value of return shipping quoted by our freight providers.
Please see here for details regarding refunds, returns and exchanges of international orders.